Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
קיבלנו the product quickly packed well with spare parts charger and remote. Good looking נבדוק the product ונרשום audit
Посылку доставил курьер на 7й день после оформления заказа. Внешне всё достойно. После испытаний в работе дополню отзыв. Продавец общительный-отвечал на всё вопросы. Живу в Сочи.
Forward than clean well harness yo ~! Some time but only to please ~!
I really liked
Everything is super, came to the post office, complete equipment and appearance, as stated by the store. Washes well, I'm happy. I think that the thing is indispensable in the house, especially after washing balcony windows. Thank you seller!
The thing is very worthy. Washes good. Corners and at the very frame does not wash, but this is not critical. In the photo there were windows lit. One had to wash 2 times. Honestly? The first came the device and on the 2nd window broke down. The store promised to send another without problems. And here I am. Happiness!
Water Gun water gun. Only the first time use manual in English & Russian popular shows. What 시간 getting enough charge after the auction end and etc.. 1L. Products to stick on this high power support lining... three seconds Press beaded cotton start. 2nd. Remote control take pressing OK go up and pulled down and cleaning Third. Honestly dry once water sprayed once again rhombus mop dual time should Neat. Living room window small door single... 30 minutes marinade EE When not in use, is a lot of roots if slipping. Charger part below any non-side for work with cotton Fall Style No. Good. Years only for wiping window. cool. Korea felines buy lot with data... any room vaule...
Fast delivery, all whole, I will try it out in the case later I will add a review
Пришёл быстро и в срок, упакован надежно. Все работает, от тряпочек остаются ворсинки, но не критично. Шумный. В целом довольна.
빠른배송 그리고 기대되는 상품 창문에 사용후 다시 평가 하겠다
Everything is fine! From the box to the device itself. But don't wait for a miracle. I had super dirty windows, I did not have soap for him)) washing 4/10
I got a vacuum cleaner. It is worth it on charging, as I will try it out. The product was delivered home quickly, I recommend. Judging by the previous reviews, I really hope for an excellent result.
Всё соответствует. Доставка быстрая, упаковка надёжная. Сделано качественно, добротно.Запустил, проверил, - работает. Рекомендую.
Продавец быстро отправил посылку. Местная доставка долго не могли довезти до адреса! Посылка упакована в 2 коробки. Все отлично! В комплекте зарядное устройство, пульт, пульверизатор, дополнительные тряпочки. Работает громко, моет хорошо. Но на зеркальном шкафу скользит) продавца рекомендую! Со скидкой и промокодом 12.11 купила за 3600
I order the second time. The first time for a gift to your parents, now to yourself and mother-in-law. Very davolna
빠른배송 굿 11월11일주문하고 11월18일에 도착했네요
Got the goods. Delivered quickly. The packaging is good, the factory box was laid also in a dense cardboard. DPD went to the meeting and changed the delivery address, but on the appointed and specified day of the courier was not. Waiting for a waste... Only arrived the next day. The device is charging... After the first use, I will add a review.
Delivered mega quickly, in a few days, although it was written for 2 weeks. Excellent thing, very Help in washing balcony sliding windows. I gave my parents, they're happy. I will sometimes pick up to myself to play. :)
Моет хорошо . Шумноват . Работает только с проводом . Моет не плохо . Углы не моет . Брала за 5000. Пришло дней за 5
Super fast. Box per carton. Not bad for your money. In the corners remains due to the radius of the brush. Minor, I believe, flaw. Basically, the glass can be washed and even very good. It is very convenient for the outer sides of the window, the main thing to reach the installation (it is easier to remove). In the kit there are rags. The pair is dressed on the washer and in a separate package 4 more pairs. Photo In the evening I did before and after, so it's bad to see. Consider the plot at the top of the photo on the background of the yellow visor.