Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Very beautiful! Slightly wide, but not critical. On the growth of 80 villages is ideal.
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The dress is good, the size of 100 for a child 2.8 is a little big, but I'm not upset enough for two summer... Does not look huge... Nice dress... There was a marriage, but with the store everything was settled .... I advise the dress... Bright, light. I bought for 499 rubles, together with delivery.
Something went wrong with the delivery, went well sooo long, changed the delivery date. I didn't expect to get it. But today came. And the dress is straight super! Moderately dense, moderately thin. There are pockets. On the tag, the size is 110, but my daughter is 4 years old and she is very miniature, the height of 96 villages is excellent. But I think next year too will be good. I have not ironed yet, but it also looks quite decent. Recommend!
Very beautiful dress. mi-mi-mishnoe!
I liked the dress very much, it looks great, it goes in size! I recommend to buy! I'll take another color
The dress is good. At a height of 102, 5 t perfectly suited and a little stock. There are sticking threads, but not critical, TC The seams are even. There is no smell of unpleasant. In HM There is similar, only more expensive times in 2. delivery is super fast.
Gentle muslin, light, just for a hot summer. Size fits
Nice dress. On height 100 took 110 size, came up perfectly. Color as in the photo of the store, Mandarin, my phone distorts it. Seams norms. No smell. I'll add a review after washing.
Очень красивое и качественное платье ! Доставка молниеносная :) советую
Beautiful dress. Recommend! A little thread wychodziły but scissors ucielam and is super!
The dress is good, in size, but it seemed that for summer, for a child too rough fabric. + 3 T is written in size 100, on our 92 a little long, but it would be smaller butt on the chest. So, that for growth, just right. 1.4 child
Thank you❤* Unrealistically beautiful and quality! To Germany reached 10 days
Very nice dress. On the tag the size 100 is indicated, the girl 79 cm can already wear, but, of course, while it is long) the fabric is light, pleasant to the touch, until until until I did not communicate with the store.
Nice and good material for the summer. 24m is size 90,could be a bit longer for this size but it is ok.
Very nice. The seams are even, the buttons are sewn well. The size corresponds to the table. Recommend
Beautiful dress. The fabric is amazing, fresh and soft. Highly recommended
Fast arrival, 3T label says 100cm and corresponds to size 98. Matches to 94 cm with added some growth space.
Quality-Super. 100% cotton, what you need for kids. Soft, pleasant to the body. I'm very happy! I will order more! I took it for growth, but it's definitely not a year old child. Rather months for 9-10.
Nice and fast… Now waiting for the Sun to it to do.