Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Товар пришел быстро. Все хорошо! Описание соответствует заявленному продавцом описанию. Благодарю.
The item came in fine but it worked backwards, so I talked to the store and returned the item and the next purchase gives me a discount, thank you very much ^ ^
Very cool and works properly. Now all I need is my pet to like it.
Works perfectly, the cat has fun like a crazy with.
I'm very good. Thank you
Fast! I'm interested, and the cat is indifferent! Cool!!!
The toy came pretty fast, everything works. The cat showed interest at first, but it’s just the first day, we’ll see if he’ll play with it in future
The ゅうかんいないにとどいた. Is this dents. has been there is something Nanka the squiggle to faux and does not come there さける かんじ the snake ish. Cat also the はんのう was good.
Shipping days only! Beijing grub prayer and Receiver to prayer and Funny four key
very good toy❣ my cats loves it, it changes it way it moves and knows how to avoid opsticals! it has lights so it is ezy to find... get charge by USB and moves to all directions... we love it, hope it will last for a long time and will not break down...
A little noisy data well and play elements at first fret light is adapt to this product alone even well play element
I am very happy with this purchase, the item arrived in a week, well packed and without any damage. It's very funny and nice, as described. The great price, plus I used a discount coupon, and the great value for money too. I 've had a good shopping experience.
The product has arrived before the date. Works with USB charging, has an anti-shock sensor. My cats love it.!
Змеюка приехала в лучшем виде. Отлично упакована, коробка хоть на витрину ставь. Внутри коробки тоже все отлично. Собирал сначала вставлял низ игрушки, потом загонял уже в паз верхнюю часть. Заряжал минут сорок, пока не погасла красная лампочка. Запустил, коты сначала в шоке :)), потом в восторге. Кошка так вообще потом около часа этой игрушке прохода не давала. В совокупности думаю заряда хватило часа на два, с учетом, что в первый раз она час не затихала. Около минуты она двигается и потом затихает, затем достаточно легкого касания по любой части и она опять работает. А то я чего-то думал, что по башке только надо для этого жать. По ламинату и плитке двигается нормально, если у кого-то ковры то думаю может и застрять, то же случается и на мелких препятствиях. На колеса через пару дней намоталась шерсть и т.п. то движение стало хаотичным. После очистки попустило.
Toy super) worth every cent)
Wouwww!!!! Wat een snelle verzending, binnen 4 dagen al binnen, zo snel heb ik nog nooit iets ontvangen. Super fijn verkoper. Erg netjes ingepakt de doos ziet er perfect uit nog en de slang is erg netjes en mooi. Kat vind hem leuk. Dank u wel verkoper. Ik raad deze speelgoed en deze verkoper zeker aan.
Buen juguete. A mi gatita le encantó. No tiene bocina que emite ruido, aunque el juguete en sí, es un poquito ruidoso por los mini-motores de las ruedas. Demoró 2 semanas en llegar a Antofagasta. El plástico es frágil. Si lo pisas, se rompe. El cuerpo es completamente articulado y de movimientos son erráticos, lo que entretiene mucho a mi gata! Tiene un pequeño botón al costado de la cabeza para apagarlo. Cuando se prende, luego de un rato se pone en pausa. Así ahorra batería. Se carga en poco rato. Trae su cable en la caja. Estoy contenta con la compra, aunque me hubiese gustado que el plástico fuese más firme. Mi gatita la ama.
Very interesting toy for cats⬛. Well packed, therefore intact. Seller made miniature screwdriver as a gift. Thank you for it! Recommended!!! ⭐⭐⭐⭐⭐
A little crumpled box but all is well, everything works
It's perfect, my kittens liked it very much