Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Excellent products, exceptional quality. Very good attention and sent very fast. Selling A ++ Recommended at 100%
Excellent thing, now my daughter will not open a hot oven!
Seems strong, just like picture. Havn't try it yet.
Super gadget! Very useful when small dzieciach. Universal, will check in any stove Strong clamping. Recommend
Zamovlennya in the price of the store zrobyv 11.11.20, and 24.11.20 goods buv at men, super-shvidko. Goods of reception, packing in the package. Selling asking for a seal of good, shcho Vin and zrobiv. Track number відслідковувався. On the view of the normal yacoti, also vikonuya its function. Tom is recommended by the sales manager for the supplier.
Corresponds to the description. Inexpensive!!! Reliable fastening. excellent purchase for home with children.
No problem, shipping in estimated time. Product described. It works well.
Well wrapped, in perfect condition, I ordered it 11/11 and the 27/11 arrived very fast! You have to try if it hits well. Thank you!
Received within 13 days, item conform to description
The parcel reached Chelyabinsk in 20 days. The device is strong in appearance, made qualitatively, attached to the Scotch 3 m. Pre-need to skim the surface with alcohol. Drying time and sticking Scotch to the surface 72 hours is written in the instructions. How long will last and how will the temperature of heating the oven learn over time.
The order paid on September 20, received October 8, delivery to the Sverdlovsk region. The lock exactly fits the description, very firmly glued. The child could not tear off, and accordingly open the door of the oven. To buy recommend
Ordered September 3, received September 30, quickly. Good stuff.
Very fast delivery and quality goods. I recommend this store
Ребенок начал интересоваться духовкой. Вот прям идеальный замок. Открывается легко, не портит внешний вид, держится хорошо. Надеюсь прослужит долго.
Отличный товар, хороший двусторонний скотч. заказал 19.08 забрал 01.09. это пример тем продавцам которые ноют что из за вируса очень долгая доставка!
The product is just like the description, we 've already lit the oven on several occasions and it's still intact at the moment. It's really an expendable product but it's always good to have it for some oversight.
The goods received intact. I did not communicate with the store. Sent pretty fast. Glue like normal, in operation we will see. On my oven is not very suitable, the handle is inconvenient located in my case, just keep in mind when you order, I stuck diagonally.
The parcel came quickly, the description corresponds. Glued, see how it will be in action.