Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Хороший летний костюмчик, приятная расцветка, горловина немного широковата. Указан размер 90, малышке 10 месяцев (рост около 72 см, вес около 8 кг). Быстро сохнет. Неаккуратные строчки на футболке. В целом к покупке рекомендую.
Ordered her daughter and son, excellent, sit beautifully son 8,5 kg 75 growth took on 12 m, daughter 13 kg height 95 cm took 2 T
Good quality, ideal for home
The suit is good, the fabric is pleasant, after washing as new
Very beautiful beautiful beautiful thank you
The fabric is pleasant. Took on the growth. Not yet put on, but the size for less age
Corresponds to the description and photo We still have more)
We are 7 months tall 73 weight 11 kg, now just right, I hope for the summer too will be OK. It was necessary to take a size of 24 m
Oh, I'm delighted... Quality is just a gun. Size fits. The kit says 100-suitable for a child with a height of 75 cm and a weight of 10500
I liked it very much. We're 10 months old. Weight 10 kg. Took the size of 18 m-approached, freely. Woven nice noodles. Liked) came quickly
A wonderful suit, just incredible, very dense fabric, threads do not stick out
Suit delight! Soft pleasant to the touch, shorts for growth 77(11 months) just, T-shirt for growth
Very cool suit!!! Mega fast shipping. Fabric noodles, 95% cotton + 5% spandex, pleasant to the touch, stretches well, the color as in the photo is menthol, with a snow-white edging. Order, you will not regret!! to the store-thank you very much for the delivery and exact description, all 10 stars!!!
The order came quickly, the suit is qualitatively sewn tight, at the age of 1 year and 3 months, the height of 83 (11.5 kg) of average physique ordered 24 M M,, on the T-shirt, the height of 110 is indicated. By the summer will sit just right. Suggest,
The suit is pretty, the fabric stretches well, pleasant to the body, the only cutout of the gate in my opinion is a little bigger ..
I ordered my daughter for half a year, should approach, on the label write height 80, I think he is small
I ordered two sets for two daughters, for 2 years and for 3 months. The size of 24 m for a height of 85 cm just right, even with a margin, for the whole summer is exactly enough. The set is very nice and soft, beautiful color. Very satisfied with the order, I will still order for growth.
An excellent suit, but the daughter is 72 cm tall and weighing about 9.5 kg will be a little too big. I'll order a smaller size.
Happy with the purchase. The suit is soft, pleasant and touch. At 8 m I ordered a size for 1,5. For the very time
Nice suit! On the child 82 cm and 12 kg size 18 M sat perfectly, without stock, but for the summer, I think enough. The fabric is very soft and pleasant