Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
The parcel came quickly, it was packed well, but still the box was packed
Баночки- огонь! Отлично подойдут любителям сканди-стиля и просто качественных вещей! Заказываю уже вторую такую под специи (самую маленькую). Приходит очень хорошо запечатанной в кучу пупырки, коробку и воздушный пакет!! Доставка до Екатеринбурга 2 недели обычной почтой. Кому интересно- Видео с распаковкой и обзором можете посмотреть на моем ютуб-канале «Всё в дом!» -распаковка #10 Пользуйтесь поиском ютуба по названию канала или по QR коду из фото, если не удалят =)) Приятного просмотра, друзья ;)
Fast shipping :) Shipment dotarła before time. Very well protected, ideal for spice jars. Recommend store in 100% Thankyou :)
Delivery 3 weeks after order, very well packed, received as on the description and photos. Satisfied
Banks are excellent, thin-walled, packed perfectly, as a gift a pair of stickers. Delivery month. I'm selling Lake, a subscription.
Perfectly packed, completely glass jars. Take a bigger diameter, it will be more convenient. Delivered extra quickly, unexpectedly. Packed on conscience!
Genial me encantan, llego muy rapido, y muy bien empaquetado, recomiendo al vendedor y a la tienda, mirar las fotos y vereis q estan genial, pedire otro lote de 4 botes.
My product is smelly, but I get some money back, so I don’t use it in the kitchen but in office or something like that. Because it’s pretty.
The bank corresponds to the description, the store gave black stickers, they are reusable, packed very well, everything came, bought for coffee, in 420 grams of coffee
Products conform to the description, nothing to say everything happened before the deadlines super quality second time I order
Delivery within 10 days, by courier to home. In the complete set with jars are black stickers. Very beautiful stylish jars. The glass is very light, the covers are dressed tightly. Height of jar with rat-8,5 cm, without cover-7 cm, diameter 6,5 cm. Thank you!
отличные баночки, пришли очень хорошо упакованные, крышки хорошо прилегают, спасибо продавцу за подарок - наклейки!
Perfect, as description… Packing accurate and fast shipment
Very happy, I even forgot that I ordered two. So I will put one for cotton rods and the other for spices. Products very well packaged. And received with labels it's perfect
I was really surprised at the excellent quality of the jars. The glass is thick, the cap is perfectly airtight and everything is perfect. For transportation, each jar was in a box, all packed in bubble. The store is extremely cautious.
These jars are simply unreal. In stores, even small for 500-1000 rubles. Packed all capital. To the pupyrku, boxes, foam and inflatable pillows. It came by courier delivery DPD straight home. I'm delighted. I ordered 8 things. Put stickers for inscriptions. From the covers there is a smell, apparently a varnish or impregnation for a tree, I think it will fade. I will definitely order more. There was also a business card with words about if the bank came broken-contact us. We will return the money or make a replacement for the goods. In general, to the store, thank you very much for the Fair Work!
Well packed arrival in perfect condition with gift tags
Отличная банка! Стекло прозрачное. Банка герметичная. Размер соответствует. Упаковано надежно. Доставка около 3 месяцев. В подарок продавец положил две наклейки на банки. Спасибо!
Initially I ordered 4 sets of 4 jars, but something went wrong, and the store sent one. In correspondence with the seller, he acknowledged his mistake and sent the missing ones, however, the delivery speed is not very (the seller is honest, I recommend. All the jars came whole, despite the efforts of the Postal Service-packed on conscience. To the seller of all goods and prosperity.
Paczka przyszła bardzo szybko, szybciej niż było pokazane na aukcji. Słoiki zabezpieczone idealnie, nic nie jest podłuczone, szkło jest grubsze niż wygląda na zdjęciach - dla mnie na plus