Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
As in description
I received the goods. Came quickly, sent 17.09 received 1.10 at the post office. The holder is excellent. Phone holds Super
The product corresponds to the description. The magnet is good, keeps the phone, but it's better to use all the same with an additional magnet that comes with the kit. During movement and shaking on cats, the phone does not fall. The adhesive surface on the magnets holds well, as far as it is "eternal"-will show time, while everything suits. The package was slightly crumpled, but I do not think it was the fault of the store, so everything is fine. Came very quickly, 3 days earlier than expected. I was pleased! Seller recommend.
Very fast delivery. In Moscow to the apartment. Only did not find a convenient place in the car, where you can stick
Very fast delivery, ordered 09. 09.2021 a received 13.09.2021 years at the cash desk in five
According to the description. went very long ordered on June 19 came on September 3, the track is not tracked by the store of the Shol on contact
Delivered in less than a week. The magnet is excellent-it keeps cool. Recommend
The phone does not fly, it's done quite qualitatively.
Fast shipping. The product corresponds to the description. The magnet is powerful, has not yet been used in practice. I did not communicate with the store. Recommend!
Very good quality I order 2 more two like this. The only one went long.
Quality magnet, very firmly holds the phone
The courier just gave it to me! Mega fast shipping
All as in the description and in the photo. I take it the 2nd time. Great holder. I recommend definitely.
Everything came according to the order. Thank you so much!
It came quickly, the delivery service
The order came quickly. Well-packed. The magnet is beautiful and very well holds the plate. After installation and some time of use, I will add a review .... the store and I recommend it!
Excellent holder-magnet is stronger than anywhere! Went oooochen for a long time (almost 3 months), did not track, but it looks like the reason was in our mail.
It came in a week. The magnet is strong, keeps well
Everything is OK, keeps excellent, workmanship is good, fast delivery, everything is in the kit. Great store
I order 3 times, as always and quickly and quality... thank you
These have been great for a number of projects in addition to having it hold my phone. I use a case on my phone and wireless charging. I used the Qi plate and, while I can get my phone to stay on it, I wouldn't say it would hold on the road though. If you are using a case and Qi like mine, you many not want to use it in your car. It works great if it's not being moved. Excellent 3M adhesive on the back of the magnets is greatly appreciated as cheap adhesive makes these things worthless. The stickiness of the metal plates is good enough to hold up a 7" Raspberry Pi touchscreen. Will buy more of these for more fun uses like that.
I'm absolutely in love! Thank you! Love this product. It’s so simple - stays on the dash nicely. The metal plate on your phone is thin. The fact that the magnet isn’t on the phone itself I feel is better for the phone. If you have a phone cover - you don’t even have to stick it to the phone. Rather just insert it between your phone and cover. The magnet is very strong and should hold.
I searched for a cost effective good product and received just that. The holder has powerful magnets holding my phone using a thick cell phone case. I was amazed how well it holds my phone. I am purchasing more as gifts. I know my family and friends will enjoy and use it.
I was not sure how well these were going to work, but they turned out to be amazing. I placed one on the dash of my 2020 Silverado, right underneath the climate control knob and it looks as if it was part of the dash and not an add-on. It hold my iPhone 11 Pro and my wife’s iPhone 8+ without any issues and the best part is that the phones look as if they are also part of the dash. The phones simply blend into the car and since the car has Car Play, I don’t ever need to hold or look at my phone at all during my drives. I ordered one more set for my parents. Very happy with my purchase.
These things are amazing! My job consists of driving a fuel truck and also a van when I’m doing servicE (both of which are bumpy rides) and these hold my phone no matter what. I ordered extra for my other trucks.