Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Super like for such a price. very pretty sukieneczka
Very beautiful dress for girls from muslin. A good option for a hot summer, as the fabric is natural and the body breathes in it. The upper part is double, the skirt has one ball. Behind the cutout "on the tooth" and a secret zipper. Instead of sleeves, lace, also it is sewn on the bottom of the skirt. Lace quality is excellent! The color of the dress is not snow-white, with a light milky shade. On the height of 105 cm cm ordered size 4-5, the dress came up. The length of the product is 53 cm. I recommend the dress! Comfortable, quality and of course my favorite design under retro. Order satisfied
Would need to buy a size more, סהכ is good for girl
All as in the description, all super recommend to buy.
Very even excellent, the fabric is super There are no extra threads, a miracle
The dress is excellent, very beautiful. The child 1,2 to wear just now, but I did not plan on growing up. There was a small defect on the neck, but returned a part of the money, in the atelier will easily fix
Thank you she's just beautiful. My Princess was very beautiful with her dress
Beautiful, some small defects but without gravity
Beautiful dress on the other hand the bow tie is not quite in the middle. It will have to sew it
Charming)) 2 weeks and dress at US) until they measured, the dress is soft and light, probably muslin) sewn well!! The bow is certainly heavy, it is necessary to back up)
Beautiful dress
Lovely dress. Material looks like muslin, mięciutka. Size 6-12 M suits 74-80
Thank you very beautiful and quality dress
Cute dress and quickly dotarła.
Dress very pretty, as far as carefully sewn, only bow back askew sewn. Very soft and comfortable to hold cotton material, like a little for muslin. General super the presents.
Dress equal to the photo, it is very nice and good quality-price. Well size for girl wearing 3-4T or 110cm. He arrived earlier than estimated.
The store said to look at the size of the table. On growth 70 ordered 1-2we have more, but not at all critical. As they wrote in the reviews, the bow is sewn on one side, the zipper is long, the seam is rough, especially visible on the lace. In general, I like the quality.
Fast shipping. The dress is indicated in size 90. The height of the daughter is 78 cm. (10 months) and in principle can already be worn. Looks good. Quality is like a thick gauze. The only negative-behind the bow is sewn not in the center (showed in the photo), I will change myself. In the rest
Sukienka bardzo ładna, bardzo starannie wykonana. Koronka jest przepiękna, sam materiał przypomina trochę gruba tetre ale mimo to sukienka pięknie się prezentuje.
Cudna dress. Great material none brzydkiego smell, just perfect surely buy more. Recommend.