Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Quality and beautiful kit. Looks great. At a height of 96, took 110, approached perfectly. Blouse on slender children, if there is a tummy, can not buckle up. We were fastened back to back, although even a hint of the tummy is not. Shipping and delivery fast.
Perfect size and received quickly
3T for a small of 18 months
muy hermoso entrega rapida tela buena
Wonderful costume! Good qulity. On the growth of 104 butt.
I love the whole garment
Super good qualities Small size
Beautiful as the denla photo I recommend it. Arrived earlier than expected
For this money is perfect. Seller Thank you❤
Sehr schön
Love it
Just perfect. Ididn't suppose so qood quality :) me and we daughter are very satisfied. Błyskawiczną shipping to Poland, faster than zadeklarowane.
Pretty suit, as in the store's photo, thank you
Early, though I think it will be small, hopefully I was wrong.
Good quality! I ordered a daughter for a height of 102 cm 4T(100) small, small, I would say suitable for size 92.
Заказ пришел довольно быстро, за 2 недели. Размер подошел, на рост 90. Качество хорошее, нитки нигде не торчат. На жаркое лето то, что нужно. Рекомендую.
Quality is good, but in a hurry forgot to sew the seam on the shorts!
Great! Nice set faithful to the photo. Very fast delivery
Delivery to UK in 9 days. Looks very pretty in real. I took 90 cm but i think i should have gone for 100 cm for my 2 and half years old girl. Anyways beautiful dress, in reasonable price
thanks , fast store 95 % coton ✊
Quality is good. A little thread stick out, but not critical. To Mo delivery 2 weeks
Not a bad suit, I would say a little bit small. Clearly on a thin child. Threads stick out. Delivery about one month
Thank you so much! Very beautiful kit! On my daughter most likely back-to-back will be, sorry, only April, by the summer-will last .. I ordered "5"-this is 110 cm of growth. For 4 years approximately. We soon 5 years, it was necessary to take 6-ku))) delivery to Finland is very fast! 2 weeks!
Items conform to the description. Very nice.
Nice outfit, in accordance with the description Received very quickly, ordered on April 2, 2021, the package arrived on April 14, 2021. I am delighted with my purchase.