Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Excellent quality and beautiful. Thank you very much. I recommend
On December 2nd ordered, came today 31st!!!))) as a gift for the new year, Super! Order, you will not regret, children just baldeet!)))
They're great! For the second time I order and come in perfect condition!
parfait
Shoes look great and all the lights work. Shipping was long, 5 weeks from order
I checked the size , ordered 2 sizes bigger!! and it fits perfect. :-) The boy is happy and that is what matterrs.
I am very satisfied with the product. I can only recommend
Very cool shoes for maluszka. Zamowilam size 23, son wear 21/22 and are almost good so recommend take with small zapasem. Nicely swiecą when walking, are light in weight. On the sole is slightly glue but I am able to accept this. Next delivery ass in about 2 weeks to Poland.
Everything is very cool, sneakers class. Quality is good, delivery is fast)
It works perfectly. They're very pretty.
Very good!!! like!!!
The shoe turns on properly. She arrived without any flaws.
Thank you!!!I love it very much!great product,and good store,I ll buy something from your store again.Good luck!seller
great quality , i will buy again
Excellent store arrived super fast and product quality very good
Shipping is very fast, the orange color of the laces is more intense in the photo is not appreciated, the lights only glow outside and the size in Spain is a 24 and I caught him a 27 believing that he would be big and go perfect, It depends on how long the lights last and the quality will catch you on the 28th.
The shipping is quickly. Product is the same as the describtion. Recommend the store
It looks like the photo, I would recommend the product and the store. Very fast delivery.
Excellent store, superfast shipping, good quality!
The product is very good. Okay all strings locks all made with high quality. Highly recommend goods and this store!! Thank you seller highly recommend!!!
The product is perfect, the store is full service, it is recommended seller
Received very quickly! Excellent quality and price
Excellent quality!! Very beautiful, Ridiculous price for such a quality product!! A huge thank you to the store will be ordering more for gifts!!
Super quality and great price! Fast delivery. I recommend
Super Bonitas!!