Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
The child is happy! Delivery faster than expected! I advise with a clean conscience
To the Ikea Road is suitable, pulls 5 trains without problems, the child is happy.
Thank you very much!♡ So cool toy four!
Train Super. The only thing is a loud sound. And don't turn it off. Evil for parents nervous system
Cool train, works on one finger battery, the quality of plastic is normal, the wheels are rubberized for better grip.
Good quality set. Came quickly to Yaroslavl. I recommend!
Пришло быстро, даже не ожидала. Но батареек сменили много чтоб поехал, всё замечательно, ездить, фонарик светит, ездит взад и вперёд
great! came within a month. 3 carts and one figure firefighter. well packed and feels solid. thanks
Lights are burning, sounds, rides quickly, children are happy. Corresponds to the description, thanks for the fast delivery.
I order not for the first time, the steam engine when the New pulls well, but there is one but, a weak reducer, the gear is constantly broken if the child himself is killed. And so the engine is good, from the console looks for sounds and includes headlights.
A good train, suitable for ikeev Road. The only thing I thought was that it would be faster to drive. Goods came quickly
Спасибо за хорошее качество, ребёнок в восторге, быстрая доставка.
Хороший поезд, может двигаться вперёд и назад, есть звуковое сопровождение. Пока попробовала только на полу, но думаю с движением по деревянной дороге проблем не возникнет. Упаковно в коробку. С продавцом не общалась.
Class, the child is delighted, we will order more and more. Advise. Botoreyka one as in the remote from TV, it was not, it was necessary to find it separately.
Excellent. Thank you
excellent quality. super fast shipping. The red train arrived broken, I fixed it. broken speed button
Good, in the case did not try yet
Cool train, powerful. Order satisfied.
Thank you very much. The train is very good quality, everything works fine, the train going forward and back, make special sound when go forward and different sound for going back..My son very happy All like described.Very quick delivery to USA, thank you...
Sorry just not working