Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Small size my daughter puts 30-31 and I took 32 it's nickel the size I trusted the size chart. Very nice boot my daughter is super happy she loves them
I received it on time, very happy with the tracking and delivery at home in my hands, I took for my daughter 6 years of 32 ( 28 in France ) , she's happy and me too
Fine goods. Quality at altitude. The baby is delighted. I recommend this store. Fast delivery, quality goods.
Boots really liked, delivery fast. Recommend. My niece will be delighted
Very beautiful boots, soft inside, shine)) stop-17 cm, took the size 30
I love them and my daughter too. It's just like the picture. I took two more sizes, and they look great on you, otherwise they would have been small.
Delivery just under a month, for such money the quality is good, the sequins do not fall off, the child's feet are warm. Small size can be taken safely for a larger size.
Gorgeous baby! Size fit :) wzięłam size bigger :)
Very good boots, ordered first black, then pink, the child does not get out of them, in minus 10 feet warm
Excellent, shine very beautiful. On the leg sit well. My camera does not transmit the accuracy of the color, they are like in the photo of the store.
Good Uggs, though short, but by car, in the shopping center-not cold) although my daughter now wears in the garden. It is convenient to dress her. At the foot of 16 cm.-The size approached, with a small margin, because the daughter wears from with a woolen socks. To buy I can recommend, but not for a cold winter, fur is thin.
Delivery is fast, came in 11 days. Excellent really liked
For the price very,very good,just as the picture unfortunaly little small for my kidd's leg.
I brought both colors in a size 27. My daughter is 3 years old and she wears a size 8.5 in toddler American size. I should have gotten the size 26 because the 27 was a tad too big. But I’ll just have to deal with them. Shipping was like 3.5 weeks to the US.
Well, hello boots, they are cool. Stitched, the color is beautiful, iridescent in the sun. Delivery is fast, thanks to the store. Fur thick, neatly sewn boots. Took By cm more. At US Leg 17 cm, took 29 size (18 cm) measured cm from the piece. I advise the seller. Responsible. At first I was afraid to take here, because there were few reviews, but I was not mistaken. Thank you.
Absolutely perfect fashion boots for the winter!!!!! Exactly like the photo, fast delivery
Заказываю уже второй раз. Очень классные, красивые угги. Дочке 9 лет. Стопа около 25 сантиметров. Размер 35 немного с запасом
заказывали две пары. доставка супер быстрая! все супер, всем довольны. спасибо продавцу!
Классные уги, брали на зиму, доставка меньше месяца. Идут в размер с размерной сеткой продавца. Рекомендую.
Everything is super, fast delivery, quality shoes, the size is a little more, but by winter with a warm toe will be just!