Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Mega fast shipping. Asked the store to send the parcel. To which I immediately reacted and sent.
хорошенькое
I absolutely love this dress for my granddaughter. The fit style color and design are awesome. Thank You for selling such beautiful clothing.
The order was received in 13 days, the size grid does not match. Opened dispute, reverted 50% of order amount. The dress had to be sewn as much as 3 sizes, and the waistcoat is on the girl of 46 sizes.
We took T6 US 5,8 bolshevat in the chest, along the length below the knees, I think will go to US for 7 years.
Length of the perfect dress a little wide at the chest the top is a little big but it goes my daughter at 9 years had to take 11 years
Large size for a girl 7 years old
Too beautiful as a dress
It's just like it's in the pictures. Size quite large but can be easily adapted by putting gums.
Thank you! Everything is great! The dress is cool! The store put as a gift stickers with Mickey Mouse
16 days to Spain. All right. All right.
Very satisfied for the purchase and thank you for the gift
Nice, but a little wide.
Delivery 2 weeks in the mo. Sarafan poliister. shirt 65 Cotton, 35 polyister, pleases that on the buttons. quality is good. thanks to the store.
A little transparent but super light perfect for this summer, and thank you very much for the stickers in gifts I know one that will be happy. I recommend
Beautiful dress. Good quality. Thank you my daughter is going to love it.
Gorgeous
Love it! Ordered 4/19 and received today on 5/6. Haven’t tried them on yet. A nice little gift was sent too. Right on time for vacation.
The dress is beautiful the fabric is light it's very good quality it came with a little gift my daughter is super happy I will not hesitate to recommend at home, very satisfied
Hello, Beautiful dress, corresponds well to the description, received quickly. Thank you