Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
I received the package on the scheduled date thank you very much
Product quality, like the ad. Good quality fabric. Arrived relatively fast. Recommend to everyone.
Arrived very fast, excellent quality fabric and suitable size 90 cm for 24/36 months. The seams in perfect condition, I recommend
Very good suit, appearance is valid as described. The size is valid. On the jacket and pants a little there are sticking threads, plus, put a gift-stickers) very nice) thanks)
I ordered 80 growth to US 6 months and kastum a little bolshivat. quality is good, it stretches a little
Good thin suit. The most it is for a warm summer evening, so that it was not hot but the body was closed. Everything is neatly sewn, the only thing, most likely on the pants the print will quickly erase and it is only in front.
Soupeeer!!!! Delivery for 3 weeks) quality is good))) the store put as a gift stickers
llegó súper rápido. y la calidad es buena y talla bien
Excellent knitted suit. For the summer will be excellent. Size 80 is the same. Panties stretch in length, do not stretch in width, there are pockets.
Took the size of 12 m, we are now 9. The stock is still very good in both trousers and handles. The suit is very good, the quality is excellent, sewn neatly, there is no smell. Definitely I will take more other colors
Like the picture, no need to communicate with the store but I recommend! Shipped in 10 days to France.
good quality, nice soft material, fits good on my child, no smell, cotton. Very good! The design is cool, I like the dinosaur details on it!
Beautiful set Super loved Arrived early Super satisfied
Live pattern on the shirt is brighter, the quality is excellent, the fabric is dense. The jacket with the shirt are sewn together. Definitely recommend. The goods came in 3 weeks to Ukraine
Super bright summer suit. Fast and traceable shipping. Jacket: bust 58, length 38. Pants: step seam 33, belt 50, length 54. Olympics: bust 62, length 38, sleeve length 32. The store answers all questions. Thank you for the goods!
Super garniturek perfect for spring summer worth price fast shipping recommend salesman worth
Костюм супер, качество отличное, не хуже Турции, швы ровные, нитки нигде не торчат, брала на вырост, думаю идёт в размер. Спасибо продавцу, рекомендую!!!
Quality is good, neatly sewn, without foreign smells!! Size fits!
Nice baby boy clothes
Material thin, trousers, sweatshirt and long sleeve blouse.