Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
I liked the kit, came 2 weeks before the Tambov region. But malomerit, for half a year took the size of 12 months, body butt.
Super
Satisfied with my order thank you to the store. As in the picture
Beautiful full… excellent fabric, thank you store
Very beautiful very I recommend it treated well by the store
хороший костюм,в реале цвет яркий,ребёнку на рост 82см,подошло идеально
Quality is satisfied. Description matches.
Good quality and nice fabric, set for height 73 only
The kit came intact and safe. No smell. The fabric is excellent, the threads do not stick out. The quality is super for such a price.
An excellent suit, does not stink, the fabric is pleasant, the only thing that size 90 is almost close to the child's 74 size clothes. Delivery fast, thank you
Thank you very much to the store, everything is fine, the parcel was sent on April 15, and came on May 6, very quickly
Very satisfied, I did not expect that I would come for such Deggie such a bomb suit
Хорошее качество. Трикотаж, не синтетика
Very beautiful suit for such a price quality is also chic, I advise everyone
A good suit, but the headband is not a doctor stitched and a bunch of threads on the shorts, and so bright and the fabric is pretty good. For such money is happy with everything!
The parcel came after 2 weeks sewn qualitatively. Knitwear is good. It seems the top is too small. Not yet measured. Thank you store, recommend
All as in the photo. Quality is good, delivery is fast, less than a month to Moscow. The truth is small, after reading about it in the comments, ordered for 24 months, and my girl is a year old, just now suitable. In the rest everything is perfect, I'm very pleased. Packed very well, neatly, not crumpled.
I took 24 m to US now 1.3 he just to us. Shorts have stock but no body. it came quickly.
A good suit, took on a growth of 9 months. Delivery within 10 days.