Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Good Goods. Oooochen long delivery... 3 months almost Everything came whole, packed perfectly. Thank you for the gift
Everything is super, the child really liked it. Seller recommend.
Perfect, as described. Shipping to Spain in 10 days. Highly recommended
Llego rápido y bien embalado. Muy contenta con la compra
Everything is whole, wrapped in two layers of navel; there is a bag for all small parts; fish are well magnetized to the fishing rod)
Perfect. The very attentive store and answer any questions. I recommend it. I ordered 3 and sent them on two orders.
Wooden with 1cane magnet fishing. Very well received quickly order the 11/11 received 24/11 thank you
He arrived in 7 days and it's like in the picture
muy bonito ,tal y como se describe, bien acabado ,envío rápido
Me encanto. De tamaño está bien, el empaquetado perfecto. Lo recomiendo
Smaller than expected, and the board is dim, although the photo looks bright. In general, satisfied. Delivery on time, everything is perfectly packed.
Days in order to porcellaneous days to received. Ring is plastic and the rest is Wood's coated well the letter's hand tethered (S bending of light) from the color this lightly bury or Oni once would wipe more like. Think more size stability and lighter R1 year old baby clothes very well have fun.
Very high-quality performance!
Un gioco ben fatto come in descrizione già adatto per bambini di tre anni. Lettere, numeri, forme.
Excellent I recommend 1000% of very good quality it arrived quickly and was very well packaged. Do not hesitate frankly I am more than satisfied and my son too.
The quality of the goods is very good, packing in several layers. Everything came fast enough
I liked the goods, the only inscriptions in Chinese and English. I would like to visit Russian
The parcel came in 2 weeks to the Kostroma region, the cost with all discounts and coupons was 700 rubles. I ordered as a gift to my niece for a year, but I think that it's still early) the board is bright, the toys are all celical, order, you will not regret
It's beautiful well designed and colorful I just would have liked a little bigger the pieces are very girls, my daughter loves it
Like the photo, it arrived within the estimated date to Spain and well packaged. Perfect tracking. We love it, shapes, colors. It's for a gift and I'm sure our nephew loves it. I recommend 100% to this store. Thank you for the gift of the pulserites.