Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ohmykidz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmykidz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ohmykidz.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ohmykidz.com
Everything is quite beautiful and neat. Not one thread does not stick out, perfect seams. It's a class. Sarafan is very light and beautiful. Recommend.
For a summer photo shoot is excellent! The fabric is very light. The size is larger, the strap falls off the shoulder, but in a smaller one would not fit, because without a fastener.
As in picture indeed more beautiful. Hat don't correspond to fit dress
Too cute. I'm too happy with my purchase
The dress is super, very cute, light. Took the size of 12 m-80 cm, daughter 70 cm and weight 9800. We're going through it with difficulty. Rubber would be or zipper .. As you can see, the dress fit in size, but the straps are long, I had to collect them a little bit with a pew. It will not work, because. Then he won't. I think to carry it to the atelier, to sew an elastic band or something else to come up with .. Hat, of course, as they wrote-huge, only for the photo))
Stunning dress for your money-easy! the hat is really decently great, but for SL year fire)))
The dress really liked it, cheaper than other stores. .. Yes, and in general sites, on the jumm it is 800 rubles, beautiful but small, on the growth of 83 ordered 90, in the butt, it is not comfortable to wear to probably on thin children.
Very beautiful as on the picture
A good dress, for the summer is super. Hats are lovely. Goods came quickly
The dress is excellent for 10 m took the size for a year, bright light, well sewn!
Платье тоненькое, шляпка тоже лёгкая, на жару супер. Размер 18м (90) подходит на 77 см роста отлично, не длинное, не короткое. Если ребенок выше 80 см лучше взять размер 24м. Подойдёт пухлым деткам. Доставка очень быстрая, заказала 24 апреля, получила 5мая. Спасибо продавцу!
parfait
Beautiful dress except that the material is very very thin mm for the summer
Very perfect dress. Sewn well, neatly. The fabric is like cotton! The village is straight in figure and growth is good. Ordered for growth 76 (year and two months child) size: 12 months. A hat with a rubber band (so that the child does not fly away a hat). Very satisfied with the order!
Parfait reçu rapidement
Соответствует описанию! Материал очень тонкий, идеально для южного лета!!! Размер вроде соответствует. На шляпе лента пришита, всё отличного качества, спасибо!)
TOP beautiful I received it quickly
very beautiful but too small for 12months
Very nice dress that fits well! Parcel Arrived quickly!
Lovely outfit! For beautiful summer and sunny weather! Recommend!